Based on upstream documentation. These steps have not been independently tested in the desktop app; menu labels and behavior may differ by release.
Step by step
Keep an untouched copy
Open a duplicate and compare it with a reference from the authoring app. Record whether the problem is a substituted font, different weight, spacing, line breaks, or an error opening the file.
Check the font
Confirm the required font is installed and that you have permission to use it. A similar family name does not ensure the same font version or metrics. Reopen the application after installing a font if needed.
Choose a reversible fallback
Try a supported local font in a copy. If exact appearance is required, obtain a flat reference from the original authoring app while retaining the editable original. Rasterizing loses text editability.
Create a minimal report
If a small non-confidential sample reproduces the issue, record the app version, OS, font name, expected appearance, and actual appearance. A public issue report is not evidence that every PSD has the same problem.
Sources and further reading
PhotoCraft is in early alpha. Keep original files and test a copy before relying on it for important work.
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